We have the latest same-day cutoff of any Master Distributor east of the Mississippi, and here’s how we do it.

Speed Through Technology.

We have automated as many inbound ordering processes as possible, including receiving orders from customers and then routing orders to our Fulfillment Specialists. Our customers elect to send us Purchase Orders in all sorts of ways, from EDI to e-mail and even fax, and we’ve found ways to automate the processing of each of these. From there, we send these orders near-real-time to our Fulfillment Specialists and, ultimately, the dock door.

Speed Through Carriers.

HM Wallace spends a great deal of time partnering with its carriers to ensure the best service possible to you, our customer. We have negotiated the latest possible pick times to allow you the most time to serve your customer, and our strategically-located warehouse is within miles of key hubs for multiple parcel and LTL carriers.

TLC.

We pride ourselves in having cutting-edge technologies, but the truth of the matter is that a layer of TLC on top of every process is the secret sauce to our success. Sometimes technology fails or our partners fail us (or maybe you didn’t quite hit our 6pm deadline). We commit to doing all we can to go the extra mile for you – HM Wallace will make you feel special.

Our top priority is to be your Distributor Partner. We don’t want to just be a warehouse of products – there are enough of those out there. Each of our customers has different needs, so there’s not a one-size-fits-all approach to being a true partner. We listen to you, address your needs, and proactively suggest more ways for us to win together. Here are some of the ways we truly partner with our customers.

We Treat Your Customers Like Ours.

We drop-ship more product directly to our customers’ customers than any other Master Distributor, so we have to think about this critical customer touch point – we better get it right. Thus, we ask you to design a customized Shipping Label and Packing Slip that fit your brand. Your customers expect a product from you, not from HM Wallace, and we make sure it feels this way.

We Make it Easy to Work with Us.

It’s our job to make it as easy as possible to work with us. Whether you order from us once a month or once an hour, we’ll work with you to design the right processes for your organization. You tell us how often, in what format, and with which data you want to receive critical documents from us – inventory feeds, sales and tracking confirmations, invoices and statements.

We Invest in You.

We understand that sometimes you’ll need us to invest in you. This may mean that we have to help you with displays and catalogs, or you may ask us to present our products at company meetings or trade shows. We’ve done it all, and we’re ready to do it for you!

We understand that no two customers face the exact same pricing pressures, so we listen to your unique needs, and we’ll find a way to win together.

First Cost vs. Volume Rebates

Some customers want the lowest possible guaranteed First Cost, while others will roll the dice for deeper discounts based on volume targets. We can accommodate either of these scenarios – as long as our incentives are aligned, we’ll build creative solutions with you.

Our Portfolio Approach

We know that certain product lines mean different things to different customers. While a particular customer may need the sharpest price on Delta and Pfister product, that same customer may have less pressure on Hansgrohe or Danze, for example. As long as we can hit our financial targets with the full portfolio of products purchased by a customer, we can get creative with pricing.

In fact, for some of our largest customers, who can hit key volume commitments, we are open to selling certain high-velocity SKUs at levels unmatched in the industry.

We’ve partnered with other customers to run Trial Pricing for particular lines for specified periods of time, allowing the customer to experiment with the marketplace. Again, as long as we’re made whole in the long run, we’ll work with you!

What sets us apart from other Master Distributors is that we’re Technologists just as much as we are Product Specialists. Ten years ago, this would not have mattered, but today we can help our customers gain a competitive advantage by lending a hand in technology.

Product Marketing Data

Whether our customer is an online retailer or a traditional trade showroom helping a designer or architect, we’ve heard loud and clear that having the right product data can make or break a project. You’ve told us that your customers demand high-resolution images, spec sheets, and compelling marketing copy.

That’s why we have accumulated an industry-leading repository of digital assets that will help our customers beat the competition. If you’re winning, we’re winning, so we’re thrilled to share this data with you.

Online Selling Tools

We have dedicated, in-house technologists who can help our customers build online selling tools for their showroom consultants. In fact, in multiple cases, we have built online selling tools for our customers. Again, if you’re winning, we’re winning, so we’ll help you build what you need (or we’ll build it for you)!

Reporting and Analytics

On a regular basis, we are surprised at how grateful our customers are for the reporting we provide on a recurring basis. Specifically, we can easily provide you SKU-level and Branch-level sales data, and we’ll slice and dice it the way you’d like. If you want Inventory feeds or confirmation and tracking information hourly, you got it!

In addition, at no charge, we perform Value-Added Analytical Services to help our customers identify missed sales opportunities. We leverage our broad customer base and our Data Warehouse to determine how certain customers can grow sales, and then we partner with these customers to make the right changes. If you’re winning, we’re winning!

We ship more product, as a percentage of our total sales, directly to our customers’ customer’s home than any other Master Distributor. As a consequence, we think a lot about this critical customer touch point – we better get it right. In most cases, this is the last touch point your customer has with you, so we want to make it a good and lasting one.

Product Presentation

How the product is presented to your customer is paramount. Thus, we ask all of our customers to design their own customized Shipping Label and Packing Slip that fit their brand – every one of our shipments will include this customization, as you wish.

Shipping Method

We know that your customers are very comfortable receiving product via FedEx or UPS, and that makes sense – they have easy online tracking, work six days a week, don’t require an appointment, don’t leave a pallet on your porch.

That’s why we’ve taken action. We ship more product parcel, via FedEx or UPS, than any other Master Distributor in the U.S.

We know this makes your customer happy, so we know you’ll be happy!

Product Integrity

HM Wallace invests heavily in the right packaging to ensure that your customers receive product just as they expected – all in one piece. That’s why every single faucet we ship is re-packaged in a brand new box and with air fill on three sides. We’ve measured our competition, and we know they don’t do this.